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1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation once your order has been dispatched.
2. Shipping & Delivery Times
Once your order has been processed and dispatched, estimated delivery times are 5 to 12 business days depending on your location and local postal services.
3. Shipping Destinations
FunWee ships to a wide range of countries worldwide. If your country is not available at checkout, please contact us at support@funwee.com and we will do our best to assist you.
4. Order Tracking
Once your order has shipped, you will receive a tracking number by email. You can use this number to track your package directly through the carrier's website. Please allow up to 48 hours for tracking information to be updated.
5. Customs, Duties & Taxes
For international orders, customs fees, import duties, and local taxes may apply depending on your country's regulations. These charges are the sole responsibility of the customer. FunWee has no control over these fees and cannot predict their amount. We recommend checking with your local customs authority before placing your order.
6. Lost or Damaged Packages
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@funwee.com within 30 days of the expected delivery date. We will investigate the issue with the carrier and provide a suitable resolution, which may include a replacement or a refund.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order. FunWee is not responsible for packages delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately at support@funwee.com — we will do our best to update your address before dispatch.